Reference

Legal Terms That Protect Your Account

Your account at deluna88 is secured by clear terms covering data privacy, withdrawal verification, and dispute resolution.

Account security protocolsData privacy & retentionWithdrawal verification
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deluna88 Legal Terms That Protect Your Account
REACH US DIRECTLY

Contact Us About Legal & Account Issues

Team online

Live chat

Open a chat from the lobby or account page. Our team responds in English during business hours. Fastest for urgent account access or withdrawal verification questions.

Email support

Send a detailed question to our legal team at [email protected]. Include your account ID. We aim to respond within 24 hours with clarification on terms, data requests or disputes.

Account settings

Inside your account, go to Settings > Legal & Privacy to view your data, request corrections or download your personal information in a portable format.

HOW WE PROTECT YOU

Your Data Security & Account Transparency

Encrypted deposits

When you fund your account with DANA, OVO, GoPay or QRIS, the transaction travels through encrypted SSL channels. We never store your payment credentials directly on our servers.

Withdrawal verification

Before any withdrawal clears to your local bank or e-wallet, we verify your identity through your account session, recent deposit history and IP consistency to prevent fraud.

Session cookies

We use functional cookies to keep you logged in and remember your lobby language and payment preferences. Analytic cookies help us track errors and improve page speed, not to profile you.

Data retention

Account information stays with us for as long as your account is active, plus seven years afterwards for tax and anti-money-laundering compliance unless local law permits earlier deletion.

Your rights request

You can ask to see all data we hold about you, request corrections, or ask us to delete your account and associated records. Go to Settings > Legal & Privacy or email [email protected].

Dispute resolution

If you disagree with a withdrawal decision or account closure, open a ticket in live chat or email us with your account ID and the date of the disputed transaction. We respond within five business days.

Your Legal Rights & Account Questions Answered

We collect your name, date of birth, email address, phone number and local bank or e-wallet details (for DANA, OVO, GoPay or QRIS deposits). We verify your identity to comply with anti-money-laundering rules. No additional personal data is required to play.

Account data is retained for seven years after closure for tax compliance and fraud prevention, unless local law permits earlier deletion. You can request a copy of your data or ask for erasure where applicable by emailing [email protected].

Yes. Go to Settings > Legal & Privacy and select 'Download My Data.' We compile your account history, transactions and personal information into a portable format within five business days. You can also request this via email to [email protected].

Contact our support team immediately through live chat or email [email protected] with your account ID and transaction date. We review the dispute within five business days and explain the decision in detail. Where local law permits, you have the right to escalate.

Your payment information is encrypted during transmission and never stored in full on our servers. We use industry-standard SSL encryption and PCI compliance standards. Your e-wallet or bank always retains final control of your funds.

You can manage cookies in your browser settings or contact [email protected] to disable analytics cookies. Note that functional cookies keep you logged in; disabling them may affect your account access. Opting out of all data processing may prevent account creation.

Your data is stored in secure data centres with encryption at rest. Only our authorised legal, compliance and support staff can access your information to process withdrawals, verify identity, or respond to disputes. We never share data with third-party marketers.

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