Reference

How We Protect Your Privacy on deluna88

Your account information, payment details and withdrawal history stay encrypted and secure from the moment you open your account.

Account encryption standardPayment data never sharedLocal support in your timezoneWithdrawal verification transparent
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deluna88 How We Protect Your Privacy on deluna88
REACH OUR TEAM

Contact Us About Your Privacy

Team online

Live Chat

Open the chat window in the bottom-right corner of the lobby. Our privacy team answers questions about your data, withdrawal holds and account verification 09:00–23:00 Jakarta time, seven days a week.

Email Support

Send a request to [email protected] with your account number and the date you want information about. We respond within 24 hours with your data summary, deletion timeline or payment receipt confirmation.

In-Account Messages

Check the Notifications tab in your account settings. We send privacy updates, data retention reminders and verification requests there so you're never surprised by a hold or deletion.

HOW WE SECURE IT

Data Security, Cookies and Account Protection

Account Encryption

Your password is hashed using industry-standard encryption before it touches our servers. Login attempts from new devices trigger a verification code sent to your registered email or phone so only you can access your balance and withdrawal history.

Payment Verification

Every DANA, OVO, GoPay and QRIS deposit is matched to your account holder name within 60 seconds. If there's a mismatch, the transaction is held and our team emails you to confirm before clearing the funds into your lobby balance.

Cookie Usage

We use cookies to remember your session, language preference and game history so you don't have to re-enter details every time you log in from your phone or desktop. Cookies expire after 30 days of inactivity for security.

Data Retention Policy

Account records, payment receipts and game logs are stored for 24 months. After that period, we delete inactive account data unless you request otherwise or local law requires us to retain it longer.

Third-Party Sharing

We never sell your personal data. Payment processors (DANA, OVO, GoPay, QRIS operators) receive only the transaction amount and your account number — not your email or phone. Law enforcement requests are handled only where local law permits.

Change Your Privacy Settings

In Account Settings, you can update which emails we send you, delete old game history, or request a full data export. Submit requests via live chat or [email protected] and we process them within three business days.

Privacy Policy FAQ

Payment method details are encrypted and stored only to match future deposits and withdrawals to your account. We never store full card or bank details — only the last four digits and transaction ID. After 24 months of account inactivity, we delete these records unless you keep your account active or request otherwise.

Yes. Open live chat or email [email protected] with your account number and request a data export. We send you a complete file within three business days showing your name, email, phone, deposit history, game sessions, support tickets and any notes from our team. This is your right under local law where it permits.

Withdrawal confirmations, verification steps and payment receipts stay on file for 24 months so we can dispute chargebacks or answer questions if a deposit or payout goes wrong. After that period, archived records are deleted unless you ask us to keep them or local law requires retention.

Yes. All live chat and email messages are encrypted and seen only by our support team members with security clearance. We keep transcripts for 12 months so we can review your account history if you contact us again. Transcripts are deleted after 24 months unless needed for a dispute or verification.

Contact our support team via live chat (09:00–23:00 Jakarta time) or email [email protected]. We close your account immediately and delete personal data within 10 business days, except transaction records required by local law — those stay for seven years in case of audit.

No. We never sell or share your name, email, phone or payment details with any third party outside deluna88. Payment processors see only transaction amounts and your account number. Law enforcement or regulators may request information where local law permits, and we comply only with valid legal requests.

New login attempts from unrecognized devices trigger a verification code sent to your registered email or phone. You must enter this code before accessing your balance or making withdrawals. Enable two-factor authentication in Account Settings for extra protection, and we monitor your session for unusual activity 24/7.

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